Description
This book provides the focus for an organisation’s Total Quality Management process; the achievement of ‘world-class’ customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Original price was: $78.00.$13.00Current price is: $13.00.
Polymer Electrolyte Reviews: v.2, R. J. Patton, 9781851663484
This book provides the focus for an organisation’s Total Quality Management process; the achievement of ‘world-class’ customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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